Tiscali Emails not arriving

[JMatt]

We still have tiscali email addresses (don’t really want to change them) but over the last couple of days I have sent a few emails which appear in the sent box but never arrive at their destination. I can receive emails to the tiscali address but not send. No message comes up to say they haven’t been sent. 

[Ady-TalkTalk]

Hi all, the email team have advised that the necessary changes have been made. It may take a while for the server reputation to improve, but it shouldn't be too long. 

Ady

[Michelle-TalkTalk]

Good afternoon,

Apologies for the delay. Our team are looking into this and we've requested an update today. We'll post back here as soon as we know more.

Thanks

Michelle

[Gondola]

Good luck with expecting better service from Microsoft. The main ISP's no longer offer email services to new customers and those that do offer good service and good email are the smaller higher priced ISP's which if anything proves that good service costs good money.

To delete your tiscali mailbox(es) then make a request to the TalkTalk Data Protection team.

[MarkH4]

Hi again,

I'm bailing out and setting up new Outlook emails. Not happy with TalkTalk service over the last few years.

I suspect the old tiscali accounts will continue to be a problem until everyone discontinues them.

We will look to switch Broadband in due course, as well.

Can I thank you for your help with this issue, and anyone else who has contributed.

All the best,

Mark

[Gondola]

Good morning @Janie191 

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@Janie191 wrote:...Tiscali has always been my chosen email which I use for everything.  Gmail is only used in emergency.

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Good to know you have an emergency backup plan to use Gmail when necessary. That's good advice to all to have a second non-ISP mail address for emergencies, password recovery and saving copies of important messages. But you do have to use Gmail regularly (at least every two years) or Google will delete the account after notification.

[Janie191]

Tiscali has always been my chosen email which I use for everything.  Gmail is only used in emergency.

[Gondola]

Good morning @Janie191 

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@Janie191 wrote: ...As I have said to you on the previous thread on this subject, my emails using Thunderbird are still going into gmail Spam folders, unless I've been able to contact recipients to alert them to look in their Spam folders.  Unfortunately I don't know all the phone numbers!

And yet you told us you had a Gmail address and you know the Gmail addresses of those you need to contact.

Or is Google treating your Gmail as spam?

[Janie191]

Dear Gondola

As I have said to you on the previous thread on this subject, my emails using Thunderbird are still going into gmail Spam folders, unless I've been able to contact recipients to alert them to look in their Spam folders.  Unfortunately I don't know all the phone numbers!

It is causing me huge problems with organising things.

Janie

[Gondola]

Hi @JMatt 

That is great news and thanks for sharing it with us.

[JMatt]

I never use the webmail, just the mail programs on my laptop, phone & iPad but I can now send and receive from tiscali to gmail and it doesn’t go into spam! Thanks for your help. I’ll know to check spam if it happens again. 

[Gondola]

TalkTalk's Mail admins are already aware as is TalkTalk Support for Community. I don't work for TalkTalk. The email admins would be actively improving the reputation of TalkTalk Mail senders and liaising with their opposite numbers in Gmail.

Another member also using Outlook reported that their TalkTalk message to a Gmail recipient was being dropped by the Gmail system into the Spam folder.  My testing was with the Thunderbird email client and maybe I'm the only person acknowledging getting TalkTalk Mail delivered to the Inbox. Or maybe it's because I'm not currently sending from a TalkTalk network connection so Gmail are dealing differently with my mail messages. Regardless, all mail outgoing from the TalkTalk Mail servers is fully authenticated and ought to be delivered to the Inbox.

You might like to test sending TalkTalk Mail from your mobile network connection and let us know the result

Meanwhile, you asked about separately reporting your issue to TalkTalk.

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[MarkH4]

Hi,  I'm not sure I agree with you.  I always use the Microsoft Outlook on my desktop to send and receive emails.  I very rarely even look on the TalkTalk webmail system.

It is these recent emails from my Outlook app to gmail addresses that fall into Spam.  Are TalkTalk looking into this, or do they consider it not their problem?

BTW are you working for TalkTalk?  If not, how do I report a problem?  I can't find any way of communicating with them which is very frustrating.

Many thanks,  Mark

[Gondola]

Hi @MarkH4 

Thanks for confirming that it is just Gmail recipients that are receiving TalkTalk Mail messages into their Spam folders. The messages are sent fully authenticated so they should be received into the Inbox not dropped into Spam.

I have tested and found that it's just mail sent via TalkTalk Mail webmail that Gmail are tagging as spam.  TalkTalk mail messages sent via email apps and email software does arrive in recipients' mailbox Inboxes as normal.

[MarkH4]

Same problem here for about a week, maybe longer.  Emails are being put into Spam by receiver, usually by gmail.  Other receivers seem to be unaffected.

[Ady-TalkTalk]

I've asked the email admins to take a look at this for us. 

Ady

[JMatt]

Many thanks for your help, looks like there is nothing I can do so I'll make sure I only send emails to gmail from my own gmail address for now!  Hopefully it will get sorted quickly.

[Gondola]

I'm sure the TalkTalk Mail admins will have regular contact with their opposite numbers in Google to find out why Gmail is tagging the mail as spam. There's nothing obvious in the header of the received mail message and it's passed SPF and DMARC, as you'd expect, so quite why Gmail is dropping it into the spam folder of recipients is not immediately apparent.

The TalkTalk Mail SMTP server sending IP address that I've just checked has been detected as sending spam. A listing by Anonmails DNSBL indicates that the listed IP address has sent spam to Anonmails servers/spam traps. Therefore I'd suspect Gmail is taking note of this agency blacklisting and dropping the mail into the Spam folder as a precaution.

[JMatt]

Sent emails from tiscali to gmail and, yes, found them in the spam/junk folder!  Anything I can do to keep them in the inbox of recipients?

[Gondola]

I've just carried out some tests via TalkTalk Mail webmail and via Thunderbird email client sending.

Two different TalkTalk Mail addresses and one Gmail address. The Thunderbird sent mail message from a TalkTalk mailbox was received normally. The TalkTalk Mail message from a different TalkTalk mailbox was received to the Gmail Spam folder. I also have Gmail as an added secondary account to a TalkTalk Mail mailbox and that sent as Gmail to Gmail but via the Open Xchange mail servers and that arrived OK.

Based on these results I'd say to the Gmail recipients to look in the Gmail Spam folder. Gmail may be tagging inbound mail from the TalkTalk SMTP servers as spam.

[JMatt]

Sorry, forgot to say that no error/non delivery message comes up.