Tiscali email hacked

[Carlg]

My tiscali email was hacked and other accounts that use the address. I changed my password for tiscali email, but now when go to log in it says invalid password. I know the password is correct. I think i might of been hacked again and the password changed. When i go to forgot password it is trying to send recovery email to the address that im trying to login to, so i have no way of changing password.

can someone please help. I have been on chat to talk talk but they have not been very helpful?

[Gondola]

Hi Carlg 

Just a follow up to see if you have recovered access to your tiscali mailbox. I'd appreciate your time to let me know. Thank you.

[Carlg]

Can @Ady-TalkTalk please set up PMs for me. I cant access the private message you have sent. 

[Gliwmaeden2]

@Carlg,

The notification email would be subject:

"You've got mail in the community" and look something like this:

 

In which case you just click on Open Your Message and it takes you to the correct area of the forum.

If you have not received anything, it could be that @Ady-TalkTalk needs to enable PMs for you first.

It will be really helpful if you fill in your community forum profile details as described by Gondola earlier. 

Your account will still be on Talktalk's records, even though you can't access it if it's been more than a year since you left. Putting in your old landline details will help them locate you.

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

[Carlg]

I cant find the message envelope or number. In notification the talk talk support is not there?

[Gliwmaeden2]

Top right, click on the number and then the message envelope, @Carlg.

Or click through from a notification email, signed into the community. 

[Carlg]

How do i view personal message

[Ady-TalkTalk]

Hi Carlg, I've sent you a personal message to obtain more information.  

Ady

[Carlg]

I have not had a response yet. I dont have an account with talk talk anymore just the email that has been hacked

[Gondola]

Hi Carlg

I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

 Alternative mobile contact number. Full address with postcode (in the Location box)

 Scroll down to Private notes to add the email address needing recovery

 Check and Save changes

Select here:  Update your profile

A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password.

Use the new password to access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages. Hackers set up or modify Filter rules to spy on your emails.

• Select the Main Settings menu icon      triple line icon top right on the blue header
  (Mobile browser? use the desktop version)
• Select Settings from the top of the menu
• Select the inward facing arrowhead by Mail (or Email) in the left side panel
• Select Filter Rules
  If you see There is no rule defined then you need go no further.
• To delete a Filter rule including any Auto forward
  select the Dustbin icon    to the right of the rule
  The icon background will turn red   
• To confirm you really want to delete this Filter rule
  Select the blue Delete button

Let us know if you need more guidance.