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email support

Ask us about your TalkTalk email account and Webmail.

Tiscali emails

First Timer
Private Message TalkTalk
Message 2 of 2

I've been unable to download emails on my computer and iPhone, for 2 days now. I spent 1.1/2 hrs yesterday with customer services, at the end of that time, still not working and they could give me any explanation, why there's a problem, other than they had lots of reports about the it.

Come on TalkTalk get your act together. People use emails for everything these days whether working from home or just ordering things. Please tell us why this is happening and how to fix it. I know you can still use TalkTalk mail to read your emails, but its not as convenient as having them delivered to your inbox at home.


Private Message TalkTalk
Message 1 of 2

Good to know that TalkTalk Mail via webmail is working well. You can access that on any updated browser on any device anywhere.


As for access on email software then that's accessible on an up to date device using up to date security and settings.


The email client software / app may require updating of email settings. All TalkTalk Consumer mailboxes use the same Email Settings. See  TalkTalk Mail Support Hub


On updating the email software incoming, outgoing and some advanced server settings, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password so have the current password ready. Tick to remember or save the password before entering it.


Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS (Use SSL on for mobile)
Outgoing mail server
Outgoing Port 587
Outgoing Connection Security STARTTLS (Use SSL on for mobile)
Outgoing Authentication Required Yes
Authentication Method Normal Password

Apple/Mac Mail Connection Security is use TLS/SSL


It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 


 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.


* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
TalkTalk may also choose to disable POP3 connectivity which is why IMAP email is recommended.

GondolaCommunity Star 2017-2024

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