Unable to Forward or Reply to Emails

[trapper]

Hi,

For the past few weeks, at least, it has been very frustrating trying to forward or reply to TalkTalk emails on the email address linked to the account. I have more success using another email address on the account. I'm using Webmail on a PC and have tried Google Chrome and Microsoft Edge. It will only work very occasionally after many attempts.

I tried Webmail on Google Chrome via a laptop (Chromebook) and still the same.

I either get '503 - 503 5.5.1 Error: Need RCPT Command' or ''550 - 550 5.7.1 Reject for Policy Reason'.

I see some others having similar problems but can't work out the fix.

Can anyone help please?

[Philile-TT]

I will keep the thread open for any updates. 

[trapper]

Oh well... we'll see what develops.

[Philile-TT]

I did not do any checks on my end. Wanted to do basic trouble shooting first. 

[trapper]

Just for the record, the TalkTalk bill that I said didn't forward actually did forward. It just went to Junk in the recipient inbox. So, as it stands all is working as it should. I just wish I knew if someone has actually done anything.

Thanks again for your help.

[Philile-TT]

You are most welcome. 

[trapper]

Thank you.

[Philile-TT]

Thank you for confirming that. I will keep the thread open. 

[trapper]

I have just tried forwarding and replying from the offending email address and it is all working now. The only exception being my latest talktalk bill funnily enough, which I am still unable to forward. I can live with that.

Edit... The TalkTalk bill actually did forward but just went to the recipient's Junk folder rather than the Inbox.

Perhaps someone has done something your end. I will inform you if things start to go wrong again.

Thanks.

[Philile-TT]

Are you accessing webmail through a browser? 

[trapper]

If I click on settings in Webmail I only get options like Themes, Layout, Add email account, Install webmail like an app. I can't see the option for Mail. I'm not so good at techie stuff. Am I in the right place?

This is something that changed without any input from us. I can see from other posts that I am not the only one having this problem.

[Philile-TT]

Please check your spam\filter rules to see if it not blocking you from replying or forwarding 

• Log in to TalkTalk Webmail
• Go to Settings → Mail → Rules/Filters
• Remove anything suspicious
• Ensure no automatic forwarding loops or blocks exist

[trapper]

I can send new emails but not forward emails or reply to emails... except very occasionally after many attempts.

[Philile-TT]

@trapper I need to be sure that you are completely unable to send emails? 

[trapper]

Hi,

I have messaged you.

Thanks

[Philile-TT]

@trapper please send the private message under this topic. 

[trapper]

I have sent you a message.

[mandisa1-TT]

Can you please list the email address you are having an issue with on your private notes or send it to me via private message, so we can start diagnostic checks.

[trapper]

Thank you.

[mandisa1-TT]

Hi there @trapper We sincerely apologize for the inconvenience caused to you. I would love to look into this for you, we will need to complete diagnostics checks to detect if there is a fault. However I am also picking up a number of customers that are experiencing the same issue, we will be flagging this.