Unable to Logon to Inbound Mail server

[The147man]

When I attempt to update my account settings (mail.talktalk.net:993) in Outlook when I select "test Account Settings" I get

Log onto incoming mail server (POP3): Your incoming (POP3) email server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: * OK [CAPABILITY IMAP4rev1 UIDPLUS NAMESPACE QUOTA AUTH

When I log in to webmail I can see that test Outbound messages have been sent

[Ady-TalkTalk]

I've checked and it has been reset. I've asked the mail admin to check it for us. 

Ady

[The147man]

STILL not working - Times out when trying to authenticate

[Ady-TalkTalk]

I've managed to find the primary that controls this alias. I've added it to the list of those to be restored today. 

Ady

[The147man]

Hi

I'm still waiting

[Gliwmaeden2]

I've no way of checking whether the address was correctly saved, @The147man, but I will re-escalate this again. 

I know that Ady was away last month, and the previous escalation may have been missed, sadly.

Hopefully this will be followed up soon. Staff will be back on the forum from Monday. 

[The147man]

This STILL is not sorted, my wife has been unable to receive Emails since February, the login problem above STILL exists

I have posted her email address multiple times, what needs to happen for this to get sorted?

[Gliwmaeden2]

Anything updated in your Profile area is only visible to you and staff, @The147man, and the Private Notes section won't trigger a symbol to show me it's been completed.

You'll need to wait for staff to confirm that. I'll re-escalate this for you. 

[The147man]

I have updated as per instructions

Has the task now been completed?

[Ady-TalkTalk]

Hi The147man, the other email address still isn't showing in your community profile.

Ady

[Gliwmaeden2]

@The147man, Private Notes is part of the Personal Information section.

[So, not in your signature area and not in "about you". ]

No personal information should be available for the general public to read, so I have edited the displayed email address in your last post. 

To add the information in Private Notes, go via your avatar/name; settings; Personal Information. Private Notes is at the end of that section. SAVE CHANGES. 

[The147man]

Her address is XXXX.XXXX@dsl.pipex.com

[Chris-TalkTalk]

Hi The147man,

Sorry, I can't see it. Did you add it to the private notes section?

Chris

[The147man]

Hi Ady,

I was told to take it off by one of your colleagues!

Ive added it back into my profile

[Ady-TalkTalk]

Hi The147man, I'm not able to see another email address in your profile. Have you added it?

Ady

[The147man]

Has this now been completed? If not then how do I know when it has?

[Gondola]

Ady confirmed he was just waiting on your confirmation and he'll authorise the switching on of device access for IMAP connections. I'll put a reminder into Ady's workflow. 

It usually takes a few days after Ady has authorised the change. So heads up that this may not happen until the first half of next week. So, just advise your wife to use webmail until then.

[The147man]

Gondola

I have removed the Email addresses from my profile

How does "Device Access" get turned on is this something you are going to do? if so when?

[Gondola]

The email address will not validate until device access is switched back on.

I've merged this new topic with your existing topic.

Now, please return to your Community profile and remove the email addresses published in your Bio. Those addresses need to be in Private notes only.

[The147man]

She is on a Google Pixel 7, I have tried updating the settings

Server: mail.talktalk.net

Port: 993

Security Type: SSL/TLS

But it takes over a minute to perform "Validating Server Settings" and returns "Couldn't Finish: Couldn't open connection to server"

[The147man]

I have added both of our email addresses to my profile