Hello all,
I hope someone can help with this issue.
I am trying support a friend, who since the 27th Jan is unable to access her email on both her Windows 11 PC and Android phone. I have followed the instructions contained in the email sent to her but with no success. I have tried to set up IMAP on her PC, both in Windows Mail and Outlook. I have also attempted to set it up on my own Windows 10 PC but get the same ( 'Something went wrong error' We couldn't log on to the incoming (IMAP) server.) I have also tried to get her email on her Android phone and my iPhone but again, without success. I spent nearly an hour on the phone to customer support yesterday and the young lady was doing something to the mail account but unfortunately, we were disconnected and she did not call back and the issue has not been resolved.
Could this be a problem with the actual mail account?
The good news is that we can still access her email via webmail
Any help will be very welcome.
Regards,
Tony.
