Unable to access email

[Elliebank]

Hi, I am having trouble accessing my email on both my ipad and android phone, using a mail app. I have updated to the new settings however it keeps saying that the password is incorrect, despite me being able to login via webmail using the same password. I have updated my password also but this hasn't helped. I've only had this issue since talk talk updated the settings. 

[Ady-TalkTalk]

Hi Elliebank, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

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[Gondola]

The password not being authenticated via the email app is simply because IMAP access to your mailbox has been switched off as an action of last resort to stop the use of insecure settings. 

Now that you've updated the settings I've asked that full access is restored for the mailbox email address that you must add to your Community profile, Personal information, Private notes. (Do check it's there or TalkTalk will not know which mailbox to switch back on)

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking other services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?