Can I ask for my @onetel.com email settings to be refreshed so I can get onetel email on my iphone?

[dustandbarley]

Hi there, 

Would it be possible to reset the settings for my old onetel.com email addressso I can get emai on my iphone and mac using the default apple mail app?  I have posted my user id and xxxx@onetel.com address in the notes section of my profile.

Best regards

Dustandbarley

[Ady-TalkTalk]

Hi dustandbarley, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

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[Gondola]

I've asked that full access is restored for the mailbox email address that you will have added to your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and then restore IMAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[dustandbarley]

Dear Gondola,

Thank you for your swift reply,  please go ahead and reset my account and I will update my security settings on my onetel email account to use SSL / TLS encryption to TLS 1.2 standard to avoid getting my account locked again.

Many thanks

[Gondola]

TalkTalk have been notifying users of TalkTalk Mail for some considerable time to use only secure email settings. That means using up to date email software. It's fair to say that not everyone will know if their email software is capable of using SSL / TLS encryption to TLS 1.2 standard but that's why I'm offering help.  TalkTalk is switching off IMAP / POP3 access for users that have consistently ignored the advice to use only secure settings as advised by TalkTalk.

TalkTalk can switch on IMAP / POP3 access. If they do so and you're not using the required security for any connection to the mailbox then that mailbox will get locked down to webmail only access.

So, what do you wish to do?

[dustandbarley]

Dear Gondola,

Thank you for taking the time to message me directly.  I have removed the information in the bio section of my profile and now my email is only visible in my private notes. 

Am Incorrect in thinking that the recent TalkTalk security changes to old onetel free email accounts have disabled the imap facility but that you can reverse this and as long as I have updated my settings I should be able to get email on my Mac and iPhone using apples mail app?

Thanks for your time.

Best regards

dustandbarley. 

[Gondola]

Please revisit your Community profile please and remove the Community bio information and make sure your email address is in Private notes.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings..." then the email address receiving that notification has now been limited to webmail only access OR You may not be able to send mail. It's a last resort action by TalkTalk to stop the use of email connections not secured by TLS 1.2 encryption.

TalkTalk Mail webmail is secure by design when using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Check that you can compose and send and receive mail sent to the same mailbox address.

A stop on sending is easily resolved by not using port 25 for outgoing TalkTalk email addresses, using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

What's the Operating system on the iPhone and on the Mac PC?

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus