Hi there @Buddy2025, thank you for reaching out regarding the authentication issue you’re experiencing with the error code 5.7.8. This error typically indicates that there is a problem with the authentication process, often related to security settings or account permissions.
Here are some steps you can take to resolve this issue:
-Ensure that you are entering the correct username and password. Double-check for any typos or case sensitivity.
-If you have recently changed your password, make sure you are using the updated one.
-If you have two-factor authentication enabled, ensure that you are completing the second step of the authentication process. You may need to enter a verification code sent to your phone or email.
-Log in to your email account through the web interface and review your account security settings. Look for any alerts or notifications that may indicate a security issue.
-Sometimes, firewall or antivirus software can block authentication attempts. Temporarily disable these programs to see if they are causing the issue.
Please let me know if you need further assistance or if you have any questions, we will be here to help you.
-Fez.
