Unable to login to Everymail despite subscribing

[cabinessence2]

Hello, I subscribed to Everymail on 18/7/2025 and received two emails the same day confirming the subscription and the direct debit.

However, I am unable to login to Everymail, but I can still login to TalkTalk, although I can no longer send emails. There is still a red banner telling me I need to subscribe!

i am unable to login to Everymail My Account and have tried resetting my password, but still doesn’t work. I can still login to TalkTalk Mail Manager though, which still shows that I need to subscribe.

The direct debit is also showing in my bank account, ready for the first payment due after the month’s free trial.

I have tried to contact Everymail support, but it won’t let me chat to a live person as it says I need to subscribe first and there are no alternative methods to contact Everymail.

I have been waiting patiently for 3 weeks, hoping that Everymail would have resolved the glitch by now, but I now need to urgently respond using my TalkTalk email.

Please can you escalate this.

Attached are screenshots showing the problem.

Thank you.

Rachel

[Lorrainef]

Can you leave this one to us please Billx, we have more detail on our side and will work with the project team and Rachel to get this sorted out for her.

[Billx]

At everymail.com, there are 2 options,

1. to subscribe to a new EveryMail email service

2. to sign up (or log in) to an already linked email address

So, please @Lorrainef , don't refer to 'Subscribing' as 'Signing up'

@cabinessence2 has 'Subscribed to Everymail' and has already fully done what was expected of her.

Bill

[angelique-TT]

Thank you for confirming. We will send you a message once we get any feedback.

[cabinessence2]

@Lorrainef   I received 2 emails from billing@everymail.com, one “Subscription Confirmation for Everymail - Welcome!” and “You've set up Direct Debit payment instruction to Everymail”. My bank account is also showing the pending direct debit.

No, I didn’t receive any other confirmation to say the access to the email piece has been completed, but neither have any of the other 4 email addresses, who have received no communications at all from Everymail and are able to login to Everymail and send emails.

Thank you.

Rachel

[Lorrainef]

@cabinessence2 looking at the screen shots you've shared, it may be that you've not fully completed the sign up process just the direct debit bit. So that email has come from the Everymail billing team to confirm that parts been done but have you received another confirmation to say the 'access to the email' piece has been completed? Sorry, just trying all avenues here!

[angelique-TT]

We are looking it and will provide feedback to the customer, thank you.

[Lorrainef]

Got it! Thanks for confirming. Let me do some digging this side and I'll get back to you.

[nameunknown_]

@Lorrainef 

I fully understand that there are different scenarios. The particular issue that I was raising is where a customer has said it is not possible to get past the Everymail chat bot, Eva (the only means of communication provided by Everymail) and speak to a human at Everymail, and instead the bot has referred them to TalkTalk. Then, after informing TalkTalk of this, TalkTalk subsequently tells the customer they must contact Everymail.

I am suggesting that TalkTalk must take some responsibility here, consult with Everymail on the issue of customers being sent in circles (as described above), and provide the customer details of a means by which they can contact a human at Everymail, rather than just tell the customer to contact Everymail, but not explaining how they might do that.

[angelique-TT]

Good morning cabinessence2. We'll look into this for you and provide feedback shortly. 

[cabinessence2]

Hi @Lorrainef  No, I haven’t forwarded the email to another address. As a family, we have 5 email addresses (all shown in full in my private notes) and all were linked before subscribing to Everymail:

rms******@talktalk.net

pnb*****@talktalk.net

aeb*********@talktalk.net

dnb*****@tiscali.co.uk

acb*****@tiscali.co.uk

I signed up to Everymail via rms*******@talktalk.net and received confirmation to that email address.. However, I am still only able to login to that account via TalkTalk but unable to send emails, and I am unable to login via Everymail.

The link to the other 4 accounts has vanished within TalkTalk Mail Manager, but the other 4 email addresses are able to login to Everymail and are still linked to each other within Everymail Mail Manager and can send emails.

It seems to me that this technical glitch could be resolved by relinking the 5 accounts.

Rachel

[Lorrainef]

Hi nameuknown_ 

There are many scenarios that can occur when signing up to Everymail and we are looking at each customer on an individual basis to provide any support needed. We can, and do, speak to Everymail where needed and will continue to do so in order to get things resolved.

[Lorrainef]

Hi @cabinessence2 do you have 2 email addresses? From what I can see on the screenshots (I can't obviously see the whole email) but it's different to the one you've signed up with? Which will be why you're having trouble getting in. To get into Everymail you need to be logged into the account that you used to sign up.  

Have you forwarded the email to a different address?

[nameunknown_]

@Lorrainef 

Some TalkTalk email service users, such as @cabinessence2 , are being left in a frustrating situation.

on ‎18-08-2025 08:07 AM @Philile-TT  wrote
"I am sorry to hear that however you will need to contact EveryMail, we cannot assist you with EveryMail queries."

That response and similar responses on other cases ignore the fact that with the exception of direct debit queries Everymail only provides chat for communication, and in cases where the subscribe process has for some reason been unsuccessful (as it has for Cabinessence2), even though the customer has subscribed and received confirmation from Everymail, the chat bot refuses to transfer the customer to a human, and refers them to TalkTalk, only to find TalkTalk refers them to Everymail.

TalkTalk's choice to use Everymail is what has put these customers in this position, and therefore TalkTalk should take responsibility for assisting these customers with exactly how they are supposed to contact Everymail, when the chat bot refuses to transfer them to a human at Everymail, and refers them to TalkTalk. TalkTalk must have a communication channel with Everymail, and therefore it should be within TalkTalk's ability to discuss this situation with Everymail and identify a satisfactory way forward for affected customers.

[cabinessence2]

We’re just going round in circles. Everymail support appears to be staffed entirely by bots, who have not yet been programmed to help customers.

I’ve therefore cancelled my Everymail subscription. When I see evidence that TalkTalk have accepted their responsibility for their failures in rushing through the transfer to this cowboy operation and provide the necessary support to see it through, I’ll attempt to seek help again.

Rachel

[Philile-TT]

@cabinessence2 I am sorry to hear that however you will need to contact EveryMail, we cannot assist you with EveryMail queries. 

[Billx]

It looks like Everymail/Open-Xchange/OX have let AI loose.

[cabinessence2]

Hi @siphosethu-TT , Do you have any news on your investigation please, as it is now 28 days since I subscribed to Everymail and I am still unable to send emails.

I am beginning to suspect that Everymail does not actually have any customer service staff, as I have seen no evidence over the last month on this forum of anyone’s problems being resolved by them.

My month’s free trial to a non-existent service ends in 3 days, so if I am still unable to send emails by Monday, I will cancel my subscription, as I do not trust Everymail to refund in the event of their (likely) failure to resolve it.

Thank you for your help.

Rachel

[siphosethu-TT]

Hi there @cabinessence2, please bare with me while I investigate this for you. Thanks

[Billx]

Hi, @nameunknown_ 

That's correct.

I am thinking that info@everymail.com could be a general enquiry email address.

If what @Gliwmaeden2 was objecting to is blurred, there is no reason why it can not be reposted.

Bill

[nameunknown_]

@cabinessence2 

What @Billx  would have seen is "Please check the details above. If there are any incorrect details, or if there are any issues with this Direct Debit, you can contact Everymail at info@everymail.com, +44 20 8338 9540."

You could try calling on that number. Maybe they could transfer you to the technical team, if they are only dealing with direct debit enquiries.

The alternative would be to get your family member to give Everymail another prod, since Everymail said they would deal with the issue, but have failed to do so.