Unable to send e mails via Outlook 2016

[Julian1000]

Help Please:

Since talk talk made the recent system security changes,. I am unable to send e mails via Outlook 2016 on my desktop computer. I have checked all the settings and are as required. Nobody from TalkTalk has been willing to help resolve this for me.

If I attempt to repair the account I get an error message "stating unable to connect to outgoing smtp server"

Note: Webmail works fine & receiving e mails via Outlook 2016 is fine, its just sending that's an issue.

[Gondola · Accepted solution]

Excellent. I do like to see success reports.

Don't forget to also set up password recovery Reset details.

[Julian1000]

The Outgoing mail requires the tick box ticked for My outgoing (SMTP) server requires authentication: that is the solution, a tick of that box and it works.....hallelujah.

Many thanks after a week of frustration with the "TT online chat not very supportive /helpful service"

[Gondola]

Hi Julian1000 

Some notes for you:

I've removed one of the images from this post as it was revealing your email address. That email address does not have password recovery set up so if you forget the password you'll be stuck. The help article  Changing your email password will assist you in adding your recovery details.

The incoming and outgoing server settings will work so long as the User name is the full email address for the TalkTalk account and the password for that account is used for both incoming and outgoing servers.

The Outgoing mail requires the tick box ticked for My outgoing (SMTP) server requires authentication.

If you follow up on those notes you'll be good.

[Julian1000]

[Gondola]

A stop on sending is easily resolved by using currently supported email software and secure email settings as shown in the Email Settings guide below.

If your mailbox is limited to webmail only access for both sending and receiving mail, you will be able to get access restored to email apps or email software, including mail collection services, passwords will then re-authenticate, so long as you're ready to use supported email software and secure email settings for all the ways you view emails.

We can advise on device and software compatibility with TLS 1.2 encryption and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

You say you're using Outlook 2016. There are a number of versions of Outlook 2016 so if you have an early release software version you may need different settings. Screenshots of the outgoing server and advanced tabs would tell me what I need to know to be able to help you. Also knowing what Operating System you're using is essential.

For a definitive check of email settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus