Unable to send emails

[Fedupwithtalktalkyetagain]

I have been unable to send emails for approx 1 week. Not able to send via webmail on Chrome on pc nor Safari on iphone.  Also wont work on mail app on Apple phone. Webchat staff have been unable to resolve. I have followed all suggested steps from TT website. Talktalk broadband customer

[ferguson]

You will need to reach out to customer services directly now, the support team are no longer available via the community.

[Fedupwithtalktalkyetagain]

Hello, this issue is still unresolved after this conversation being disconnected on Friday. Please advise next steps urgently 

[Mandisa-TT]

Thank you, could you please tell me the last part of your email address? This is the section after the @ symbol.

For example, it might be talktalk.net or tiscali.co.uk.

Please sent a private message with the details.

[Fedupwithtalktalkyetagain]

ios 26.3.1

[Fedupwithtalktalkyetagain]

windows 11

[Mandisa-TT]

Thank you, Can you tell me the version of the operating system on your devices used?

Windows 10 or Latest versions
Windows 8 or older versions

[Fedupwithtalktalkyetagain]

windows

[Mandisa-TT]

Thank you for confirming, I need to know the operating system on your Laptop?

Windows
Mac OS

[Fedupwithtalktalkyetagain]

iphone mail app & safari.

Pc/laptop - chrome & edge browsers

talktalk webmail

unable to send emails on any of these

[Mandisa-TT]

I will run check and we will be able to see what the issue may be. I need to know what device are you using when accessing your email at the moment?

Personal Computer
Laptop
Smartphone
Tablets
Gaming consoles

[Fedupwithtalktalkyetagain]

could it be linked to a recent password change?

[Mandisa-TT]

Not a problem, I will run checks for you. 

[Fedupwithtalktalkyetagain]

Yes, its working ok.  Apologies for the delay in responding

[Mandisa-TT]

Thank you very much for letting me know. Can you check your TalkTalk Internet access for me now and let me know if it works? You can do this by trying to reload the site or application you were experiencing problems with, or trying to search for something on the Internet.

[Fedupwithtalktalkyetagain]

Thank you, yes i can receive them but cant send.  I get a message saying I am blocked from sending emails

[Mandisa-TT]

Hi @Fedupwithtalktalkyetagain I'm sorry to hear this, I will need to run checks for this, are you able to receive emails?