email support

Bigdog8888 · ‎31-05-2023

Hello

I get the following message in a bounceback email:

Diagnostic-Code: smtp; 550 5.7.509 Access denied, sending domain [ONETEL.COM] does not pass DMARC verification and has a DMARC policy of reject. [AS5PR09MB6841.eurprd09.prod.outlook.com 2023-05-31T10:48:20.706Z 08DB61881E756741] [FR3P281CA0067.DEUP281.PROD.OUTLOOK.COM 2023-05-31T10:48:20.716Z 08DB6097E8992BE9] [VI1EUR02FT029.eop-EUR02.prod.protection.outlook.com 2023-05-31T10:48:20.723Z 08DB60F897626EAB]

Any help please

Thanks

Bigdog

Chris-TalkTalk · ‎09-06-2023

Hi Bigdog8888,

That's great news, thanks for letting us know 🙂

Chris

Chris, Community Team

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

Bigdog8888 · ‎07-06-2023

Thanks Ady, all working ok now with the secure mail settings you gave a link to.

Thanks

Bigdog

Ady-TalkTalk · ‎07-06-2023

If your onetel mail address is still active you'll be able to use it with the secure mail settings and any appropriate client. If its limited then you'd be stuck with webmail.

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Bigdog8888 · ‎02-06-2023

Thanks for your reply Ady.

I don't have a current TT account, so can't use TT mail settings to send.

I have been able to send with plusnet relay until a few days ago.

Thanks

Bigdog

Ady-TalkTalk · ‎02-06-2023

Hi Bigdog, are you able to send without using the relay just using TT mail settings?

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

email support

Unable to send onetel email via relay.plus.net