Ask us about your TalkTalk email account and Webmail.
on 05-03-2026 12:24 PM
Unable to send replies to emails on my iMac but can send replies on my iPad. The settings on my my imac haven;'t been changed by me , yet the outgoing emails setting is permanently on offline. I have restarted the application on my imac but it switched back in seconds
Please advise
on 05-03-2026 03:10 PM
If you see IMAP, you’re completely safe to remove and re‑add the account.
If you see POP, please let me know before removing it so I can guide you further.
on 05-03-2026 03:07 PM
@Davebn3
If your TalkTalk email account is set up in the Mail app using IMAP (which is the standard and recommended setup), then:
IMAP stores all your emails and folders on the TalkTalk server, not on the device.
Removing the account from your iMac simply removes the connection — not the actual emails.
When you add the account back in, the Mail app will:
If the account was set up using POP (older method), then emails may have been downloaded and stored locally on the iMac.
Most users are on IMAP, but it’s worth checking.
On your iMac Mail app:
on 05-03-2026 03:03 PM
If I remove the account from the mail app, will I lose all my email folders and saved emails?
on 05-03-2026 12:58 PM
Since Mail app is still showing the outgoing server as Offline, removing the TalkTalk account from the Mail app and adding it again usually refreshes the connection.
on 05-03-2026 12:55 PM
Thanks for checking that for us. Since Webmail is working fine, the issue is isolated to the Mail app on your iMac. When the outgoing server shows as Offline, it usually means the app is unable to connect to the TalkTalk SMTP server.
As it’s not a TalkTalk platform, we’re unable to run any diagnostics or checks on the Mail app itself, but we can guide you through the settings that usually resolve this type of problem.
on 05-03-2026 12:51 PM
It seems to work on webmail . It is just the mail app it isn't working on. I can send replies on my iPad
on 05-03-2026 12:45 PM
Yes @Davebn3, can you try accessing your emails through Webmail and let us know if you are still experiencing the same issue.
on 05-03-2026 12:41 PM
I am using the mail application on my imac (so it is third party)
on 05-03-2026 12:25 PM
Hi @Davebn3 I'm sorry to hear this, please confirm if you are using TalkTalk webmail or a 3rd party to access your emails.