Unlinked email address

[ER_C007_007837_1]

I posted yesterday and nambuso-TT emailed me to ask if I have been recieving emails asking me to join everymail which I have been.   My problem is same as others using dsl.pipex.com domain.  My send has been blocked despite still being a talk talk broadband customer.  Thanks for your attention.

[Mandisa-TT]

Thank you @Gliwmaeden2 

[Gliwmaeden2]

Topic closed as the customer has started another thread with another user name, this time @walburton, here:

https://community.talktalk.co.uk/t5/Email/Email-transfer/td-p/3126571#M193759

[Mandisa-TT]

Hi @Walburt let me know if you still need assistance.

[Gliwmaeden2]

Click on your avatar, top towards the right and click on settings. Choose the Personal Information options and make sure you add your Talktalk phone number or account number in there. Scroll down further to SAVE CHANGES. 

Hope that helps, @Walburt. 😊

[Walburt]

Hi Thanks for all help.I am now able to sent on my dsl.pipex account  which has transferred to my present talktalk broadband account but my wifes  dsl.pip[ex account is still not letting her send.   Havin had login difficulties to the community I have changed name to walburt to see if it helps to login.   Would like to update profile as well but cannot find way into profile manager.  Any help appreciated.

[Billx]

Hi, @ER_C007_007837_1 

So, where have you listed all your TalkTalk email addresses to be linked,

if it not in the 'private notes' section of your Community Profile, which is here:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info ?

Bill

[siphosethu-TT]

Have you updated the emails you need to be linked to the active account on your private notes? Thanks

[Philile-TT]

Please do update the emails you need to be linked to the active account on your private notes. 

[siphosethu-TT]

I'll send you a private message so you can provide me with details to your active account okay. Thanks

[ER_C007_007837_1]

I do not understand as I am still a talk talk broadband customer and am still receiving inbound emails.   I have an active broadband account.

[siphosethu-TT]

Thanks however, you'll need to subscribe to Everymail as you don't have an active broadband account. Thanks

[ER_C007_007837_1]

Ok have completed account info and various email addresses as requested.

[siphosethu-TT]

Hi there @ER_C007_007837_1 , I'm really sorry about this. I've just checked on your account and as it's disconnected you'll need to subscribe to Everymail so you can keep your email address. I can only help if you have an active broadband account with us. Thanks

[fr8ys]

Please see here for information and follow the advice.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email...

Please post back once you have completed the required information so support staff can action for you. Do not start a new thread but stick yo this one please.

Thank you