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email support

Ask us about your TalkTalk email account and Webmail.

Virgin.net emails.

pleasurebearX
Chatterbox
Private Message

on ‎10-02-2023 08:06 AM

Message 3 of 3

I stopped receiving my virgin.net emails via TalkTalk last Monday. Each time I log into my virgin.net email account, I receive the same message in the Outlook Send/Receive Progess box:

"Receiving reported error (0x800CCC92): Your email server rejected your log in. Verify your username and password for this account in Account Settings. The server responded: - ERR (AUTH) Authentication failed."

My virgin.net email address and password log-in is being rejected.

How can I gain access to my virgin.net emails?   

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎10-02-2023 11:25 AM

Message 1 of 3

Hi pleasurebearx, if you're still a virgin customer you need to contact their tech support. If you're not they'll have removed your access to your mailbox.

 

Ady

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎10-02-2023 09:58 AM

Message 2 of 3

Can we assume you left Virgin Broadband to become a TalkTalk broadband customer?

 

If so then my understanding is the issue is one to contact Virgin over not Talk as doing a google search  it appears that 90 days after leaving Virgin, they delete your Virgin email account. One such source for this here, but there are others.

 

If this is not the case and you feel it is a TalkTalk issue rather than Virgin, please post back with your thoughts.

 

Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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