Webmail attachments

[GS1057]

Hi i cannot open my webmail attachments directly , won’t let me view , but keeps gong to download attachment . Can anyone give advice to fix this.

[sabelo-TT]

Hello there @GS1057, have you tried using a different device to double check if the pdf file would download?

[Gliwmaeden2]

@GS1057, the old team of support staff on here left in April.

I'll re-escalate your thread for new staff members to look at - as usual, there's no staff support at weekends, so this will be Monday at the earliest. 

[GS1057]

Hi Ady ,the emails attachments in question are pdf files . My wife also has access to the same emails on her iPad and has no problem opening the attachments  to  “ view “. I am unable to view and always have a message telling me  to “ please download the file using button below” “ then I go through a process to open ,that is the only way I have to view my attachment , Thanks .

[GS1057]

Hi Ady , these attachments are pdf files 

[GS1057]

Hi Andy ,been a long time  how do I see what type of files my attachments are ,thank you.

[Ady-TalkTalk]

Hi GS1057, what type of files are the attachments and how are they included in the email or attached to the mail?

Ady