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Windows 11 can’t set up talk talk email

River1
First Timer
Private Message TalkTalk

on ‎21-04-2026 09:34 PM

Message 5 of 5

Cannot set up talk talk email in outlook can anyone help please.

email, password all correct and imap and smpt settings

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fr8ys
Community Star
Private Message TalkTalk

‎22-04-2026 11:57 AM - edited ‎22-04-2026 11:57 AM

Message 1 of 5

Just to add to the advice given, this can sometimes be "cured" by deleting the email account within Outlook, closing the program, then opening and re-adding using IMAP settings.

 

There is no guarantee that if it works the settings will hold as Outlook can be very temperamental at best.

 

As @KeithFrench says, Thunderbird is much more stable, but if you are paying for Outlook you will want that to work.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

KeithFrench
Community Star
Private Message TalkTalk

on ‎22-04-2026 11:50 AM

Message 2 of 5

Hi @River1 

 

Even if set up correctly, Outlook does seem to be prone to bugs. I personally use Thunderbird, which just works.

 

However, I can provide you with the correct setup (I am not saying that you have done anything wrong) if you want.

 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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River1
First Timer
Private Message TalkTalk

on ‎22-04-2026 12:15 AM

Message 3 of 5

Thanks for reply just sat nearly 2 hours trying to sort it. Have got classic outlook open but shows no emails in inbox or any sent emails.

I have talktalk set up on my iPad, can send an email to my talktalk email and it’s there in the iPad inbox.

thanks again, will have another go in the morning

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-04-2026 11:55 PM

Message 4 of 5

The only article I can find goes up to Windows 10, @River1, so I will ask whether they can update this page with Windows 11 advice:

 

https://help-centre.talktalk.co.uk/Email/Set_up_TalkTalk_email/Setting_up_Email_in_Windows_mail

 

There is no staff support on the forum, so please contact LiveChat or phone 03451 720088 during the day for specific help.

 

However it is also worth you checking out the issues with Windows directly:

 

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Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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