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email support

Ask us about your TalkTalk email account and Webmail.

Wrongly signed up to Everymail

Bobhp
First Timer
Private Message TalkTalk
Message 7 of 7

I have signed up to Everymail and now found out because I have a broadband contract I should not have so how do I cancel my account with them so that my email is with TalkTalk .

I have looked on their web site and cannot seem to find away of actioning this.

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6 REPLIES 6

siphosethu-TT
Support Team
Staff
Private Message
Message 1 of 7

I've already provided a link, if you wish to contact everymail.

 

Email Transition FAQs

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Message 2 of 7

@Bobhp has an active account with us meaning if comms came in asking, he signs up to Everymail, he should have Ignored it. Since you already subscribed, you'll need to unsubscribe by contacting them and having that actioned for you.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 7

@Bobhp, staff were looking into this back in the autumn and the reply suggested that you shouldn't sign up to Everymail. It may have been a little ambiguous. 

 

https://community.talktalk.co.uk/t5/Email/I-have-a-Fibre-65-account-do-I-need-to-sign-up-to-Everymai...

 

@siphosethu-TT could you check what happened there?

Gliwmaeden2, a fellow customer.
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Message 4 of 7

Hi there @fr8ys, thank you for the help. Always appreciated. 

fr8ys
Community Star
Private Message TalkTalk
Message 5 of 7

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned so staff can look into this for you.

Not sure if they can unpack this for but fingers crossed.
Thank you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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siphosethu-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi there @Bobhp, you would have to contact Everymail direct and unsubscribe. I'll send a link which will direct you to Everymail chat. You'll find another link at the bottom as soon as you access the link below.

 

Email Transition FAQs

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