You are blocked sending mail

[TonyM01]

I cannot send new mail or reply to existing mail

I get this  Message could not be sent to the following recipients: [David RECIPIENTS ADDRESS HERE (554 - 554 5.7.1 <XXXXXX@talktalk.net>: Sender address rejected: You are blocked sending mail
I have added a label but nothing further is happening

[Ady-TalkTalk]

All accounts sending out spam are blocked to prevent harm to our customers and to maintain our mail server reputation.

Ady

[TonyM01]

In reply to

I've asked my colleague unblock your mailbox. Hopefully, it will be done before too long. 

-----------------

THANK YOU My a/c is now unblocked, although I am still checking so will confirm in a day or two

Can you please tell me.

1 How did it get blocked, was there something I did?

2 If it's blocked again, can I unblock it myself?

3 I tend to check my email is working by sending a message to myself, which seems to go into my spam folder

Is this to be expected and is it causing the blocking, should I check my email is working by other means?

Thanks and Regards

TonyM01

[Ady-TalkTalk]

I've asked my colleague unblock your mailbox. Hopefully, it will be done before too long. 

Ady

[TonyM01]

In reply to Ady The first thing to try is to reset the mailbox password for a new one that's never been used on the mailbox before. 

I have changed my password  but I am still blocked out from sending mail

I will be away from here between 11am and 5pm today

[Ady-TalkTalk]

Hi TonyM01, the tools show no blocks or limitations on the account. The first thing to try is to reset the mailbox password for a new one that's never been used on the mailbox before. 

Ady

[Gliwmaeden2]

@TonyM01, welcome to the forum. 

There is a queue for attention  - staff are on this board during normal business hours most weekdays.

It's a case of keeping an eye out for their response during the day and getting back to them promptly then. It's not "real time" like a phone call or Live Chat. 

I have removed your email address from public display. You must NEVER display your private information in the public thread. 

Staff will identify your account from the information that you should put in the profile area. Go via your avatar; settings; add your Talktalk phone number or account number etc in Personal Information. Scroll down to find the SAVE CHANGES button. 

Each post you added chasing this up so soon actually pushed the thread back in the workflow  - it's automated till it reaches the human beings at the end of it. Give it time to reach them.

[TonyM01]

Nothing is happening here, can some one help me please

[TonyM01]

no one seems to be helping me, can i speak to a real person please

[TonyM01]

I think I am talking to myself

[TonyM01]

I am not sure waht is happening here

[TonyM01]

I have now added a label