dsl.pipex.com email account - No access via IMAP

[AdRock]

I have no access to 3 of the 4 dsl.pipex.com email account I use with IMAP

I've added the addresses to the Private notes section of my profile.

Thanks,

[Ady-TalkTalk]

I really am sorry about the delay in getting to you. You shouldn't have had to wait this long. 

Ady

[AdRock]

Thank you 🙏

much appreciated

[Ady-TalkTalk]

Hi Adrock, apologies for only just seeing this post. Every additional post on the topic has pushed it to the back of the queue and the timing of it has resulted in my seeing it for the first time in my workflow just now. 

I've added your mailboxes to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[AdRock]

Any update on this @Ady-TalkTalk ?

Thanks!

[AdRock]

Thanks! Let me know if you hear anything! 

[Gondola]

I can see Ady is trying to sort out the delays to getting access restored. I'd estimate having a couple of more days of using webmail before expecting the mailbox to have IMAP/POP3 access switched back on.

[AdRock]

Thanks - Can you let me know when it has, and then how long we have to wait? 😁

[Gondola]

Request went in on 26th but I can see not picked up yet.

[AdRock]

@Gondola @Ady-TalkTalk has this been reported for all the accounts I mentioned

Thanks!

[AdRock]

Indeed, I’ve mentioned other accounts in my private notes. I think they’re using imap. 

thanks

[Gondola]

You have an IMAP label on this topic and said you were using IMAP. But you're showing me a POP3 account setup in the screenshots.

It's a perfectly good setup and will work for POP3 secure mail so I can recommend restoring access. But I'm just wondering if you do have other devices needing the secure IMAP setup? Just asking,

[AdRock]

 

Put my name on the list please. I have the effected email accounts in my private notes.

 

[Gondola]

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

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