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Ask us about your TalkTalk email account and Webmail.

e mail account Hacked

Mal-Ha
Newbie
Private Message TalkTalk
Message 3 of 3

The account was Hacked on 25 Dec and I called  to notify Talk Talk and was advised to wait 24 Hours and then change to password.   Having done this I find the I have receive two e mail supposed from TT but sender appears to be  identified in the sender as madmanoyo.  This is trying to ask me to enter payment details for a service which I know is not required.

All of my contacts have been removed and I am not receiving any incoming mail.

I have been to the local Currys who advise me that no settings within the accessible setting on my computerhave been set which would redirect incoming mail to another account.

What is suggested to regain full control of my account.  The action has also compromised my other e mail service with g mail.

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2 REPLIES 2

Ady-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Mal-Ha, please send me a personal message with the affected TalkTalk email address and I'll see what's happening and get it restored. In the meantime, you should reset the password to something you've never used for this mailbox before. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Run antivirus and anti malware checks on all your devices, @Mal-Ha.

 

Staff on here are not likely to pick this up till after the New Year, so try to avoid any transactions meanwhile over the Web.

Gliwmaeden2, a fellow customer.