e mails

[Jenmac55]

I am still unable to send e mails error 554 5.7.1 - tells me I have been blocked, or e mail is spam.  Spoke to agent yesterday who said yes there was a problem with their server. Still 24 hours later cant send. 

[Ady-TalkTalk]

You're welcome. 

Ady

[Jenmac55]

Omg thank you, thank you so much Ady.   I had been on again this morning in a live chat with Mary who said she would help. I had literally had enough. Regards Jean

[Ady-TalkTalk]

I've had your mailbox unblocked. You should be able to send normally.

Ady

[Jenmac55]

ADY-TT. Thank you I have done as you suggested and still no change. Some come back saying spam. Others say I am blocked. My tech guy is telling me it's a server issue on talk talk side or a VGE prob who supply the e mail. I really appreciate your time in helping

[Ady-TalkTalk]

Our systems aren't showing any issues with your mailbox.  When the mailbox is blocked, but the systems don't show it a password reset will fix it. You need to reset the password to a new password that's never been used before with the mailbox. 

Ady

[Jenmac55]

Ady - talk talk. Thank you but 4th day and I still cannot send. Comes back as 'spam'.  Can't send e mail to myself as suggested as it comes back. Thank you

[Ady-TalkTalk]

Hi Jenmac55, I've checked the systems and there's nothing showing specifically for your mailbox. We have some incidents open for customers being unable to send mail. In webmail are you able to send a mail from your talktalk mailbox to the same mailbox? 

Ady