email address

[ninegt999]

hi all. since the mail upgrade i have four email addresses in mail manager but only three show on my webmail page i have tried resetting password,and regestering the address again   but it will  not let me add it myself i have visited the help desk twice but still no good just wondered if anyone else had this problem  any help would be appreciated  thanks    ps i am still sending and receiving on the missing address

[siphosethu-TT]

I'll just need the specific one that's missing, kindly confirm if you've received any comms on that email asking you to subscribe to every mail.

[ninegt999]

hi i have four email addresses on email manager but only three show on web mail the missing one is working no fine on  thunderbird but not showing on web mail all my addresses are listed on my private notes on my info 

[siphosethu-TT]

Hi there @ninegt999, please elaborate a bit more on this.

[ninegt999]

still waiting for someone to find my missing  email address been ongoing for two weeks now

[Thabile-TT]

Hi there @ninegt999 I understand and we are going to make a follow up on this. 

[ninegt999]

hi Philile i am still awaiting someone to contact me regarding my missing email address ,any chance you could hurry them along please regards dave

[Philile-TT]

@ninegt999 thank you. Enjoy the rest of your day. 

[ninegt999]

thank you and thanks for all your help take care and stay safe regards dave 

[Philile-TT]

I have submitted an escalation. Please note that this request will be completed within 48 hours of the working days only (Monday to Friday) as hours are not counted over weekends.

[Philile-TT]

@ninegt999 okay thank you. 

[ninegt999]

no worries  take as long as you need thanks for your help

[Philile-TT]

@ninegt999 please bear with me. 

[ninegt999]

all ready done that 

[Philile-TT]

Pease list all your email address on your private notes and let me know once completed. 

[ninegt999]

not that i recall 

[Philile-TT]

Did you receive any communication from us about your email account being migrated to Everymail?

[ninegt999]

not that i can think of

[Philile-TT]

Do you have a previously disabled account with TalkTalk? 

[ninegt999]

no. no red banner on outlook or thunderbird all ok there. it is just your webmail page it is missing from 

[Philile-TT]

@ninegt999 I have to look into your account. When you log in using Outlook is there a red banner asking you to subscribe to EveryMail?