email hacked

[gracie44]

My webmail has been hacked - I have not received any emails since Monday morning.  Emails in my sent folder have all disappeared and a new 'Archive 2025' folder has appeared that I did not create.  Because my email is hacked I can't sign into One Drive on my computer, and my folders aren't 'syncing' so therefore my webmail isn't syncing so I am not receiving emails - everytime I try to sign into One Drive it wants to send verification codes to my Talk Talk email, which is the email that I am signed in with -  but that email is hacked so I won't get those codes.  I am literally going around in circles - any help or ideas needed please!!!

[Mandisa-TT]

Hi @gracie44 I'm sorry to hear you are unable to reset the password please try:

Clear browser cache and cookies or use a different browser (Chrome, Edge, Firefox).

• Disable any ad-blockers or VPN temporarily.
• Try incognito/private mode.
• If possible, switch to another device (phone/tablet) and retry.

[Gliwmaeden2]

@gracie44, customer service opens at 9am on Saturday [closed Sunday].

I'd give them a ring on 03451 720088 or use the Chat link on this advice page:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

Forum staff are not back on here before Monday and you probably need this sorted out ASAP.

Also run antivirus  / malwarebytes etc on all devices to check that there are no nasties on there.

[gracie44]

Hi, thanks for the advice to reset my password.  However I cannot do this as the 'Forgotten Password' link I clicked on the initial login page to webmail just won't connect.  I have a blank page with the whirring wheel in the middle - it has been like this for at least 20 minutes now, so I can't reset the password.  Should it take this long to connect??????  Is there an alternative/better way to be able to reset my password?  

[nambuso-TT]

Hi there @gracie44. I am very sorry to hear this. Please reset your email password. Thanks

@RobEvo Please start your own thread. 

[RobEvo]

Mine happened yesterday, you have just written exactly the same senecio I am going through, it is so infuriating.