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email hacked

gracie44
First Timer
Private Message TalkTalk

on ‎27-11-2025 06:47 PM

Message 6 of 6

My webmail has been hacked - I have not received any emails since Monday morning.  Emails in my sent folder have all disappeared and a new 'Archive 2025' folder has appeared that I did not create.  Because my email is hacked I can't sign into One Drive on my computer, and my folders aren't 'syncing' so therefore my webmail isn't syncing so I am not receiving emails - everytime I try to sign into One Drive it wants to send verification codes to my Talk Talk email, which is the email that I am signed in with -  but that email is hacked so I won't get those codes.  I am literally going around in circles - any help or ideas needed please!!!

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5 REPLIES 5

Mandisa-TT
Support Team
Staff
Private Message
In response to gracie44

on ‎01-12-2025 07:14 AM

Message 1 of 6

Hi @gracie44 I'm sorry to hear you are unable to reset the password please try:

Clear browser cache and cookies or use a different browser (Chrome, Edge, Firefox).

  • Disable any ad-blockers or VPN temporarily.
  • Try incognito/private mode.
  • If possible, switch to another device (phone/tablet) and retry.
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to gracie44

on ‎28-11-2025 10:13 PM

Message 2 of 6

@gracie44, customer service opens at 9am on Saturday [closed Sunday].

 

I'd give them a ring on 03451 720088 or use the Chat link on this advice page:

 

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broad...

 

Forum staff are not back on here before Monday and you probably need this sorted out ASAP.

 

Also run antivirus  / malwarebytes etc on all devices to check that there are no nasties on there.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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gracie44
First Timer
Private Message TalkTalk
In response to nambuso-TT

on ‎28-11-2025 06:16 PM

Message 3 of 6

Hi, thanks for the advice to reset my password.  However I cannot do this as the 'Forgotten Password' link I clicked on the initial login page to webmail just won't connect.  I have a blank page with the whirring wheel in the middle - it has been like this for at least 20 minutes now, so I can't reset the password.  Should it take this long to connect??????  Is there an alternative/better way to be able to reset my password?  

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nambuso-TT
Support Team
Staff
Private Message
In response to RobEvo

on ‎28-11-2025 07:07 AM

Message 4 of 6

Hi there @gracie44. I am very sorry to hear this. Please reset your email password. Thanks

 

@RobEvo Please start your own thread. 

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RobEvo
First Timer
Private Message TalkTalk

on ‎27-11-2025 07:33 PM

Message 5 of 6

Mine happened yesterday, you have just written exactly the same senecio I am going through, it is so infuriating.

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