email sign in- error message

[heatherk]

Trying to sign into my webmail email account but shows Error message  'Some mandatory configuration could not be loaded.    (namespace)      Retry

which I did numerous times - with the same result.

Considering late hour, i think I'll close down laptop, and try again tomorrow!

[Ady-TalkTalk]

Hi chriss4, please start a new topic and give us as much information as possible including any error messages etc. 

Ady

[chriss4]

This started with my emails last night. still happening this morning . changed browser bing/yahoo etc. no solution?

I can get mail on my phone just not on the laptop.

[Gondola]

Just to say that member 'heatherk' has PM'd me to say that the mail login is working ok today.

[Gondola]

Hi @heatherk 

How are you getting on? Did you do something or did the issue self-heal?

I appreciate your time to let me know. Thank you.

[Gondola]

At what point do you see the error message about some mandatory configuration could not be loaded? That's normally a database access error so maybe the mail platform is having trouble finding your mailbox on the mailbox server. It may be a temporary glitch so try again in 30 minutes.

Post back with the details if it's still happening. What you can do first is clear the browser cache and cookies just to make sure there's no corrupt cookie or page load hanging around.  Or try a different browser.