email

[markd5]

Hi 

Could you please link my email addresses to my broadband account.

Many thanks 

[mandisa1-TT]

Hi there @markd5 Looking into your account a recovery details form was completed for you on the 3rd of October 2025 and to please try and reset your password after 24 working hours. Please allow 1 working day for the request to be processed.

[markd5]

hi 

i tried logging in says incorrect password, tried forgot password but just keeps whirling so cant enter any details . 1 did the call box chat yesterday (friday) they said they would reset for me and send link to my alternative email and my mobile . but not had anything

[fr8ys]

Sorry to ask, so is your issue that you can't log in and use your email, or that your email needs linking?

Have you forgotten your password?

Have your tried resetting this? Do you have a recovery email address or phone number?

It sounds like there is more at play here so if you outline all the issues you are facing and any steps you have tried to rectify this support staff will pick this up next week for

[markd5]

not sure and i cant login to email to check

[fr8ys]

@markd5 and have you received the emails to subscribed and see a red banner in Webmail?

[markd5]

yes i have updated my profile with acc number and email address

[fr8ys]

Thanks for starting your own thread @markd5 but can you please confirm if you've had emails regarding subscribing to Everymail and have a red banner when accessing Webmail.

Please see here for more details
https://community.talktalk.co.uk/t5/Email/Lost-access-to-your-E-mails-Please-read/m-p/3115859#M19473...
Please post back once you have actioned if you believe your emails require linking.
Thank you.