emails and viruses

[SidBarker]

I have had several emails allegedly from TalkTalk telling me that I have a lot of viruses.  I have just discovered that I have not received some emails but I still receive others.  can you advise me please.

[Ady-TalkTalk]

Hi SidBarker, when you hover over the senders email address does it show as sent by TalkTalk or is it a random email address?

Ady

[Gliwmaeden2]

It's always a good idea to run a check for viruses and malware anyway, @SidBarker.

The emails are probably all phishing scams, and our addresses do get harvested sometimes and then get targeted. 

You can reset your email password, so take a look at this article:

https://community.talktalk.co.uk/t5/Articles/Changing-your-email-password/ta-p/2556067

But if you are finding that Talktalk email is behaving erratically, I am afraid that's not very unusual these days. It goes through phases so some sender addresses may get treated as spam or blocked even if perfectly innocent. 

Staff will be back during the week to help. 

Ensure that you have completed your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.