emails going to wrong folder

[Caro89]

All my emails are going to my archive folder instead of the main folder. It was working before but had to many emails in the main folder. How do I get it back to how it was before?

[Ady-TalkTalk]

Hi fredo2, please start a new topic with as much information as possible. Be sure to check webmail to see if you have any filters running that may be causing the problem.

Ady

[fredo2]

Also same issue on my main account on my pc.

[fredo2]

I have same issue on my android phone. Had to get code from archive folder

[Ady-TalkTalk]

You're welcome.

Ady

[SusanLundie]

Hi Ady  You're a star! Working just fine now. Thank you so much. Regards Sue.

[Ady-TalkTalk]

Hi SusanLundie, I've disabled both of the filters in webmail for you. Your mail will no longer go straight to the archive 

Ady

[SusanLundie]

I have this problem too, which started a week ago, when I finally realised all my incoming webmail was going into the Archive folder, which meant it won't download into Thunderbird on my PC until I move it into my Webmail Inbox . I have cleared out all my old emails from the Inbox in webmail, but it still goes straight to Archive, which means I still cannot get my emails downloaded into Thunderbird on my PC.

Ady below from the support team says "have you logged into webmail and checked for mail filters". Yes I have, but I cannot find any filters to instruct the app to download email to the Inbox by default. Can anyone help please?

[Ady-TalkTalk]

Hi Carol89, have you logged into webmail and checked for mail filters?

Ady