If you are a current customer with Talktalk for broadband you should not pay for emails, @Diane.
However, if you are a current customer but use legacy email addresses, you need to ensure that your email addresses are associated with your current broadband account by speaking to an agent via Chat or phoning 03451 720088.
If you have left Talktalk and then receive an email to subscribe to Everymail, after a grace period of continued free use, you would use the link in the email from Talktalk to subscribe, and NOT go directly to Everymail.
Do not click on any other email links - always check the sender's real address by hovering over the name, as there are many scam emails going out just now.
Also, Talktalk sent out an advisory email to some customers which didn't help matters at all.
https://help-centre.talktalk.co.uk/Email/Find_info_or_guidance_about_my_Email/Email_Transition_FAQs
If one recipient cannot receive from you, they may need to check at their end and make sure that they have you listed as a safe sender / contact. Also, if the recipient's storage for emails is full, they cannot receive more until they delete enough to allow more storage.
If the fault is not at their end, you will need to contact Talktalk directly yourself about the matter, using the same means as above.
There is no staff support on the community to resolve this, @Diane.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
