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email support

Ask us about your TalkTalk email account and Webmail.

emails

TigerLily3
Chatterbox
Private Message TalkTalk
Message 7 of 7

 My emails have disappeared since yesterday. All of them. My talk talk

email account is used with Outlook on Windows 11.

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6 REPLIES 6

Message 1 of 7

Hey there, @TigerLily3. Have you tried using your email on our TalkTalk webmail? this would the link: Using TalkTalk Webmail , if not please try and see if your emails aren't retrievable. 

 

 

Kanya

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TigerLily3
Chatterbox
Private Message TalkTalk
Message 2 of 7
Hello Fez,
Thank you for getting back to me. I have not been able to do anything that you advised in your
email. Anything else you can suggest please. It's very important for me to get these emails retrieved.
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nomfezeko-TT
Support Team
Staff
Private Message
Message 3 of 7

Hello @TigerLily3, thank you for reaching out to us. I understand that you're experiencing an issue with your emails disappearing from your account in Outlook on Windows 11. I’m here to help you with that.

 

First, let’s try a few troubleshooting steps to see if we can recover your emails:

- Ensure that you are connected to the internet, as a poor connection can affect email syncing.

- Sometimes, simply closing and reopening Outlook can resolve temporary glitches.

-Your emails may have been accidentally deleted. Please check the Deleted Items folder in Outlook to see if they are there.

-Go to File > Account Settings > Account Settings and ensure that your TalkTalk account is set up correctly. You may want to remove and re-add the account if necessary.

- Make sure there are no filters applied that might be hiding your emails. You can reset the view by going to the View tab and selecting "Reset View."

- Ensure that both Windows and Outlook are up to date, as updates can fix bugs and improve performance.

 

If you’ve tried these steps and are still unable to find your emails, please let me know, and we can explore further options, such as checking your account status or looking into any potential server issues.

 

Thank you for your patience and I’m here to assist you further!

 

-Thanks,

Fez. 

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Message 4 of 7

Hello Mandisa.

Yes, I certainly am. My emails from Tuesday 6th May
and all the ones before have disappeared and I did not
delete them. Are you able to help me please. Windows 11
and using Outlook. (New)
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Mandisa-TT
Support Team
Staff
Private Message
Message 5 of 7

Hi @TigerLily3 I just wanted to check if you are still having this issue.

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 6 of 7

@TigerLily3, please just check back on this thread for staff replies. 

 

I've moved the duplicate out of the way.

 

You won't get a reply from the support team outside the hours of c 8am - 6pm, weekdays. 

 

It will be helpful if you have completed your community forum profile details for Talktalk staff to identify your account. 

 

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Near the end of that section, in Private Notes add the affected email address. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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