no emails for 10 days

[tolly12]

I cannot receive or send emails suddenly after feb 5th. I also cannot get any activity with webmail, also feb 5th. I use Thunderbird on my desktop, TalkTalk on my tablets and also have a Gmail address which is working fine.

I did phone on 10th feb and was told the systems were not working and that someone would phone me back. Still no word! I have seen other people on the internet complaining about the same problem. What is going on please? 

[Philile-TT]

@tolly12 just to confirm this is also happening when you are using webmail? 

[Philile-TT]

@tolly12 I will look into this for you. 

[fr8ys]

@tolly12 thank you.

Hopefully support staff will be able to respond tomorrow.

[tolly12]

Yes I am a Broadband customer, not had anything about Everymail and Mail Manager antEbellum are also affected.

I had 1 email with my Talk Talk Bill and a update that there was an issue with My Account.

[fr8ys]

If you can respond to the previous post please and complete your profile so your account can be traced it will help the support staff look into your issue.

Can you also include your affected email address in the private notes field which only you and staff can see.

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Have you tried logging into Mail Manager? Is this affected too?

https://apps.talktalk.co.uk/myaccount/#/login

[fr8ys]

Are you a broadband customer?

Have you ever received an email asking you to subscribe to Everymail?