outlook won't accept new server settings

[raylloyd]

i tried to change the settings in outlook but it says sorry it has gone wrong. i still cannot send emails

[Chris-TalkTalk]

That's great news Ray 🙂

[Gondola]

That's great news. I'm here to support you all the way so if there's any issues just let us know and together we'll work it out.

[raylloyd]

i have done another quick test and looks ok

[raylloyd]

Thanks everyone, I think (fingers crossed) that it might now be ok. I will do a few more checks shortly and confirm

[Gondola]

No worries Chris / Ray I've picked up the incoming server settings from Ray's image folder and can confirm the Outlook settings are perfect for both incoming and outgoing mail.

So, all that's needed now is for Ray to see if Outlook 365 mail will send and receive and let us know.

[Chris-TalkTalk]

No problem, have you seen Gondola's last post?

[raylloyd]

cheers chris, I didn't realise what I had done

am i any closer to sorting this problem

[Chris-TalkTalk]

Hi Ray,

I've removed the images from your previous post because, as Gondola has pointed out, as they contain personal information

Chris

[Gondola]

You're showing me two images of Outlook's outgoing server settings that are spot on perfect. You may wish to remove those and redact the email address to protect yourself from spammers.

Incoming server settings not seen yet.

[raylloyd]

see attaced outlook settings

[Images removed as contain personal info]

[raylloyd]

I changed the outlook settings to be the same as mail but as before it won't accept them

[Gondola]

---

@raylloyd wrote:...why now windows mail if i am an outlook user

---

Because what you showed me was Windows Mail that comes as the email software bundled with Windows 10.  If you want to launch Outlook and screenshot the incoming and outgoing server settings for that software I'll happily check for you.

[raylloyd]

I have changed both mine and my wife's settings

[raylloyd]

why now windows mail if i am an outlook user

[raylloyd]

Hi, I have altered the 993:0 to 993:1

[Gondola]

Hi raylloyd 

You're showing me the Sync Options for Windows Mail. Slight change needed there.

Incoming mail server

mail.talktalk.net:993:1

(the final digit needs to be 1 not 0).

So as we're nearly there with Windows Mail (not Outlook) I've requested that full access is restored for the email address mailbox in your Community profile, Personal information, Private notes.

TalkTalk Support will respond here and access returned within a couple of days after that. Until then use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

[raylloyd]

have changed settings see attached screen shot, when will it all work again

[Gondola]

Outlook 365 supports secure mail and to update go via the Advanced setup settings of an email profile, as in this example for Windows 10.

• Select the  Windows icon bottom left
• Select the  Settings cog icon
• Select Accounts
• Select  Email & Accounts and for a first time setup select Add Account and enter the settings in the table
• Or select the email account
• Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same IMAP secure settings.

Supported Outlook 365 settings for IMAP email accounts are:

Account Type	IMAP secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (IMAP)	993
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

However, Outlook 365 will not authenticate a connection until TalkTalk restore full access.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

[raylloyd]

windows 10, microsoft 365 build 16

[raylloyd]

windows 10 microsoft 365 build 16