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email support

Ask us about your TalkTalk email account and Webmail.

problem sync TalkTalk mails with New Outlook

First Timer
Private Message TalkTalk
Message 5 of 5

Advice in simple terms please as not computer educated, wrong age.



Message 1 of 5

Hi Oliver411, is the affected email address the one you registered for the community with?



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 5

As the second account doesn't have Reset details as options for password recovery TalkTalk Community Support will help you set those up.


I'll let TalkTalk know that the password recovery options aren't available. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.


Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing recovery

Check and Save changes

Select here: Update your profile


A TalkTalk Support member will reply to this thread and then Community Private Message you to confirm your customer account details and or details related to the original registration of the email address. Also requested will be the alternate email address and mobile number for password recovery Reset details.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.

GondolaCommunity Star 2017-2024

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Message 3 of 5

Many thanks Gondola, I wish Microsoft had left well alone with Windows Mail. New outlook seemed to work for a day or so but some emails not appearing in outlook. Now trying to access a second TT account in TT entered email address and password used for years , denied , security code sent by TT but since sent to email which I cannot access  stalemate. Sorry an additional subject but it is as a result of original problem.


Private Message TalkTalk
Message 4 of 5

New Outlook also known as Outlook for Windows does not currently work with TalkTalk Mail mailboxes because the Microsoft software is not making a connection to the TalkTalk Mail servers.


Do you have other email software to use?


Thunderbird is an alternative full feature software client from Mozilla the developers of the Firefox browser and works well with TalkTalk Mail.


Alternatively just use TalkTalk Mail webmail to keep in touch and for that all you need is an up to date Internet browser like Edge, Chrome, Firefox or Safari.


Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address, select Continue and enter the password, select Sign in.

GondolaCommunity Star 2017-2024

  Like below to appreciate my post . . . Mark as solved  Accept as Solution