tinyworld emails not sending again......

[mdp1234]

tinyworld Email not sending again, same error code as the last two times:

'An error occurred inside the server which prevented it from fulfilling the request.'

This is the same as the last two debacles after it had supposedly been fixed. Still no explanation as to what was wrong or acknowledgement from 'the top' that there is an issue. 

It is becoming impossible to rely on this when the service is so poor.

Is it possible to obtain a refund from talktalk after paying for an email service and getting the email transferred to a company that has functioning technology?

[Ady-TalkTalk]

You're welcome. Thanks for letting us know it's sorted. 

Ady

[mdp1234]

Thanks Ady - fixed and working again. So thank you again for raising it.

The issue is becoming so frustrating and I think that Talktalk need to at least update the service status when things are clearly not functioning properly - that is a small thing but would let us realise that at least they are aware of the issue and (possibly) doing something about it!!

[HilaryH2]

Hi Thanks so much for your advice ....in this case re problem with tinyworld e mail address.

I think most folk do start a new thread and are aware that they should, so the issue is escalated, but it is also very useful for people to know they are not alone and the fault is not at there end....hence likes and replies. Now fixed 🤞..hope it lasts. 

[HilaryH2]

Back on for me too,🤞

[Womble16th]

Hi Ady-TalkTalk and mdp1234 I've tried sending a couple of test emails from my tinyworld to myself and also to another email account. It seems to working now, thanks. What was the issue please?

Womble16

[Ady-TalkTalk]

Hi mdp1234, could you retest and let us know how you get on please.

Ady

[Womble16th]

Thanks for that Ady. If you can let us know how it progresses and hopefully fixed. I would interested what the problem is. 

Womble16

[Ady-TalkTalk]

Hi mdp1234, I've raised an incident ticket to the incident management team. Hopefully they'll look at the last incident and see if the same cause is responsilbe and get it fixed quickly. 

Ady

[Gliwmaeden2]

Each person should start ONE thread for ONE issue to help get a clearer idea of numbers, @mdp1234.

This is according to forum guidelines and the best way to get help on here.

It helps avoid confusion in replies and between different accounts.

The workflow is automated, so a long thread simply comes in as a long thread, and only the original poster gets the issue addressed. 

If you each post, you each get a reply and that's particularly important when there might be a different cause behind something. 

You have to remember that the system has to manage a plethora of sorts of issues and this way it works best most of the time. 

@mdp1234, you don't need to start a new thread as you are the original poster.

Just wait for staff to pick this up during the day. They are on here Monday to Friday, so don't post further till you hear back from them.

[mdp1234]

Goodness, so because so many have complained about the same issue on the thread, it means it gets ignored! I suppose nothing should surprise me about talktalk- it must be one of the most abysmal companies out there. I think it has the highest complaint rate of any broadband company. Is it best to start several threads to get it noticed as no-one in the higher echelons there seems to care, no one updates the server status saying it has failed yet again? It is just beyond belief that the same issue has happened again after all the trouble last time. 

[Gliwmaeden2]

@mdp1234, so many people have posted on your thread, it's been pushed back in the queue for attention. 

@macca1968, @Jonboy4, @Womble16th, @Graham1057 & @HilaryH2, you need to follow up on your own threads as all you've achieved is one long thread which makes little impression.

Find your way back to your own original posts on the subject and update these. We can re-escalate the issue much more effectively that way.

[sial01]

I’m in a similar position - receiving emails but I get the following message when trying to send “ the connection to the outgoing server smtp.tiscali.co.uk failed. Addition Outgoing Mail servers can be reconfigured for Mail accounts in Settings > Apps > Mail > Accoints”. As I hadn’t changed any of my settings before this problem occurred why has it stopped working?! 

[Jonboy4]

Me too. I have been waiting ages to speak to a real adviser and about to give up..

[macca1968]

Same for me - please can you look at this again for me. thanks

[Womble16th]

Ady-TalkTalk appeared to have solved it last time. Any chance you can look a this again please Ady-TalkTalk?

[Graham1057]

This is now the fourth time in as many weeks.  What are TalkTalk playing at?

[Womble16th]

Same here as well(Again). Getting "An error occurred inside the server which prevented it from fulfilling the request." when trying to send emails,

[HilaryH2]

Same here... AGAIN