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on 24-08-2020 10:09 AM
My 2.4GHz band on my router is "down" (in it's words)
i've tried resetting and it makes no difference, i can't even broadcast the wifi on a seperate SSID
Hardware VersionSoftware VersionGUI Version
FAST5364 3.00 |
SG4K10002816t |
3.7.8 |
it has the latest software version, and it's pointing towards a hardware fault
Please take a look at this ASAP
Thanks
Dave
on 25-08-2020 12:42 PM
I've ordered the router as requested, it should be with you within a couple of days but please allow up to 5 working days for delivery
Thanks
Chris
Chris, Community Team
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on 25-08-2020 12:28 PM
Hi Chris
Yes i'm still having problems, please send a replacement
Best Regards
Dave
on 25-08-2020 12:05 PM
Hi Dave,
I'm sorry to hear that you're experiencing problems with your router, if you're still experiencing problems please let me know and I'll send a replacement
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences