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FIbre Support

Get expert support with your Fibre connection.

After a power cut today (1 ours) i have lost my internet connection.

Brijesh123
First Timer
Private Message TalkTalk

on ‎11-01-2025 09:24 AM

Message 5 of 5

After a power cut today (6 hours) i have lost my internet connection. Orange light continuously flashing. My network no longer appears in my list. Tried everything, even resetting my router but no joy. Please help!

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
In response to Brijesh123

on ‎13-01-2025 07:49 AM

Message 1 of 5

Morning,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk

on ‎11-01-2025 11:48 AM

Message 2 of 5

Try switching it off for a full 30 minutes and/or a pinhole reset. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Brijesh123

on ‎11-01-2025 10:52 AM

Message 3 of 5

You need to try again to report this if you can call 03451 720088 or try the Chat facility using data, @Brijesh123.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

There are no staff on here before Monday. 

 

Check opening hours near the foot of the page I linked.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Brijesh123
First Timer
Private Message TalkTalk

on ‎11-01-2025 09:25 AM

Message 4 of 5

Getting no suppott over call, chat, text and email.

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