Broad band down in ws7

[Tomcat13]

Any one else in ws7 with no broadband 

[Tomcat13]

It’s back to solid orange now 

[Tomcat13]

It’s just flashing orange and white now

[nambuso-TT]

As a change has been made the router will need to reconnect - this can take up to 6 minutes. If it connects sooner then we'll be able to progress once we see it connect.

[Tomcat13]

I’ve pressed reset it’s just flashing orange 

[nambuso-TT]

Okay thank you very much for that and please confirm once you are done so that we can proceed with diagnostics.

[Tomcat13]

Ok I’ll do that now 

[Tomcat13]

How do I do the factory reset 

[nambuso-TT]

Please reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.

[nambuso-TT]

A factory reset is required on your router which will restore the router to it's original settings, including the Wi-Fi Network name (SSID) and password.

If the password has been changed, please refer to the one on the stickers attached to your router to find the original password.

Once the No Internet connection issue is resolved, I can assist you in reconnecting to the network.

[Tomcat13]

No. It was working up to 12 pm today then just went down 

[nambuso-TT]

Okay, have you made changes with the WiFi Network name (SSID) or password ?

[Tomcat13]

No I don’t have that 

[Tomcat13]

Thank you 

[nambuso-TT]

So if I may ask, Are you currently using an Openreach Modem in your setup?

This is a a white device with several lights, which may be connected to your master socket. Typically it will have an openreach sticker on it.

[nambuso-TT]

No problem we will get to the bottom of this for you.

[Tomcat13]

My mobile works it’s on 3 network. Just my broadband is down. 

[nambuso-TT]

Just to confirm your mobile phone is also not working?

[Tomcat13]

Yes I have a mobile. Do you know why it’s not working 

[nambuso-TT]

Thank you:) Will you or anyone who lives with you be able to contact emergency services while your services remain impacted?

[Tomcat13]

No no health things