Broad band down in ws7

[Tomcat13]

Any one else in ws7 with no broadband 

[Tomcat13]

Ok thanks I’ll try that but I don’t have another filter have to use the same one. 

[ferguson]

Have you tried a different microfilter? Otherwise, you can remove those two screws on the faceplate and carefully pull it away, take care not to disturb any wires that may be attached. You will find the test socket behind there. Try that, with a different microfilter if you have one. Let us know how you get on. 

[Tomcat13]

The one on the right 

[ferguson]

Sorry to labour the point, but does it look like the one on the left, or the right?

.

[Tomcat13]

It’s a standard white socket with one port. Router plugged into it with a filter 

[ferguson]

If you look at that help article I posted, what type of socket is it? 

[Tomcat13]

I only have one socket. I don’t have a phone. Just the router plugged into it 

[ferguson]

OK, could you try using the test socket?

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Your_guide_to_main_phone_...

[Tomcat13]

The router is plugged into the main socket with a filter. I’ve just unplugged it and back in but still the same. Solid orange light. It was fine until 12.30 this afternoon then just went down. 

[ferguson]

It may not be until tomorrow that you get a further response from the support team.

I am loath to interfere whilst they are testing for you, but is your voice service working OK and have you tried connecting the router at the test socket using a plugin microfilter?

[Tomcat13]

Hi. It hasn’t worked. I’ve tried 3 times. Just back to solid orange light. 

[nambuso-TT]

Yes that is correct if your broadband is still not working after switching off your router for 20 minutes please do get back to us.

[Tomcat13]

Ok so I switch it off for 20 minutes then switch it back on and see if it works 

[nambuso-TT]

Okay thank you. We need to complete a power-down for at least 20 minutes, so that your Internet fully disconnects and refreshes. Once this is completed, you'll need to restart your router so a new connection will be made.

The disconnection process can take a full 20 minutes. Reconnecting your router before this can interrupt the process, which means it would have to be done again.

After 20 minutes press the power button again and contact us if you are still experiencing issues with your Broadband service.

We expect this to resolve your issue, however if you do find you are still experiencing issues you can contact us again and we'll be able to continue from this point, providing you get back to us within 2 days.

[Tomcat13]

Nothing connected to the red port 

[nambuso-TT]

Thank you for your patience, Do you currently have an Ethernet cable connected to the WAN (red) port on the back of your WiFi Hub?

[nambuso-TT]

Our system is now checking whether your router is logging in to our network. This can take up to 1.5 minutes.

[Tomcat13]

Ok

[nambuso-TT]

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

[nambuso-TT]

Thank you very much for letting me know the tests are still running:)