Broad band down in ws7

[Tomcat13]

Any one else in ws7 with no broadband 

[Tomcat13]

The light is solid orange 

[Philile-TT]

You should be able to see the power light on the front of the router. If this light is on, your router is receiving power. Just to verify, is the router currently powered on?

[Tomcat13]

Ok thanks 

[Philile-TT]

Okay, the diagnostic test is running. 

[Tomcat13]

No nothing 

[Philile-TT]

Okay, that great. I will run a test, you no internet access at all, correct? 

[Tomcat13]

Yes at home now 

[Philile-TT]

I am sorry to hear that. Are you currently at home? 

[Tomcat13]

Hi my broadband is still down. I tried contacting someone on social media but got no response. Everything tried has now failed to get me back online. I really need it sorted out now. 

[Philile-TT]

@Tomcat13 please do contact the team later on so that they can assist as soon as possible. 

[Tomcat13]

Ok but I really need it working by Thursday at the latest as I’m going on holiday and all my Secuity cameras rely on this WiFi. 

[Philile-TT]

Our social media customer services is available until 22:00pm you can chat with them through Facebook or X. 

[Tomcat13]

Not until 8pm but I will be in tomorrow 

[Philile-TT]

@Tomcat13 what time are you going to get home? 

[Tomcat13]

Hi Phili. Yes the broadband is still down. I’m at work today so won’t be at home. But I checked the wiring outside and the wires going into the main box seem very loose and hanging out. It could be the reason nothing works. 

[Philile-TT]

Hi there @Tomcat13 are you still having issues with your internet? 

[ferguson]

Ah, you're welcome. Let's see what tomorrow brings. 

@nambuso-TT and colleagues: have you checked for a loop fault at/near the property? 

[Tomcat13]

Thanks for trying 

[Tomcat13]

I’ve plugged into the test socket. Still nothing. Tried a factory reset still just goes back to solid orange light. I think I need someone to come out to it. 

[ferguson]

No worries, have a go anyway.