Broad band down in ws7

[Tomcat13]

Any one else in ws7 with no broadband 

[nambuso-TT]

Okay thank you very much for letting me know.  Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Tomcat13]

Solid orange 

[nambuso-TT]

I am very sorry to hear this. Please confirm the status of the light in front of the router.

[Tomcat13]

Yes I’m at home broadband been down for about 3 hours 

[nambuso-TT]

I am very sorry to hear this. Please confirm the status of the light in front of the router.

[Tomcat13]

Hi yes I’m at home. The broadband has been completely down for about 3 hours now 

[nambuso-TT]

Hi there @Tomcat13 I am very sorry to hear that you do not have any connection. I will run checks for you to get to the bottom of the issue for you. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks