Can't access work VPN

[PointlessAccount]

I am not able to access VPNs through Windows when using my home TalkTalk wifi. It works fine using my office wifi so it must be TalkTalk blocking them in some way. Could this be rectified at the earliest opportunity please as I need to access VPNs to do my job.

[Chris-TalkTalk]

That's great news, thanks for letting me know 🙂

Chris

[PointlessAccount]

Hi Chris,

I've just checked and it appears to be working now. Many thanks for your help.

[Chris-TalkTalk]

OK. I'll start the update now. It can take up to 10 minutes to complete, please don't switch off your router

Chris

[PointlessAccount]

Yes please. I am ready now if you are.

[Chris-TalkTalk]

OK thanks. We can update your router's firmware to the latest version. Would you like to give this a try?

Chris

[PointlessAccount]

Actually no, there is an error message. it reads as follows: "The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly."

[PointlessAccount]

No, it just says connecting and keeps spinning forever. On my office wifi it connects within 30 seconds.

[Chris-TalkTalk]

OK thanks. What happens when you try to connect to the VPN, do you get an error message?

Chris

[PointlessAccount]

SAGEMCOM and the version number is FAST 5364-3. T8

[Chris-TalkTalk]

OK thanks. What is the make and model of your router?

Chris

[PointlessAccount]

No, this has been the case ever since I started working from home several months ago.

[Chris-TalkTalk]

Hi PointlessAccount,

Have you only recently started having problems accessing the VPN?

Chris