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FIbre Support

Get expert support with your Fibre connection.

DE65 no internet access: fibre.

PJGoose69
First Timer
Private Message TalkTalk

on ‎20-01-2024 04:13 PM

Message 4 of 4

I have been a TalkTalk customer for over 20 years- Tiscali before that and screaming.net I. The days of dial up! 
since last night I have not been able to connect to the internet. Nothing has changed nor altered but I cannot get anything  to work. I registered the fault early morning and have not received either an update nor an improvement. Is anyone else in the DE65 5 postcode suffering similar issues? 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎23-01-2024 07:16 AM

Message 1 of 4

Morning,

 

Just checking back in to see how you're getting on?

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message

on ‎22-01-2024 07:57 AM

Message 2 of 4

Morning,

 

Is this still happening since your last post please?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎21-01-2024 03:11 PM

Message 3 of 4

Please can you elaborate by answering these few questions:-

 

  1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
  2. What package are you on?
  3. What is the exact status of the lights on the front of the router when this happens?

 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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