DE65 no internet access: fibre.

[PJGoose69]

I have been a TalkTalk customer for over 20 years- Tiscali before that and screaming.net I. The days of dial up! 
since last night I have not been able to connect to the internet. Nothing has changed nor altered but I cannot get anything  to work. I registered the fault early morning and have not received either an update nor an improvement. Is anyone else in the DE65 5 postcode suffering similar issues? 

[Michelle-TalkTalk]

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Is this still happening since your last post please?

Thanks

Michelle

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?