Daily internet loss since April

[Truthy]

 

 

What do I do? I have been a customer of TalkTalk since almost day 1. In the past they have shown great customer service when I have had issues. Lately I have been suffering with loss of internet in a daily basis. I work from home and paid for the best fastest internet possible. The service is shocking and you can’t get to speak with a human being on the telephone. Some days I am restarting my router (eero) 3-4 times. Has anyone else suffered the same poor internet and poor customer service. They said that they sent out an engineer who came to sort it out. No-one came into my house so how could they fix anything. The gaslighting is another level. Enough is enough. Even this post has been difficult as it is asking that correct the highlighted areas when none are highlighted. It’s a joke!!!!! 

[nambuso-TT]

@Truthy I'm sorry to hear this and We believe everyone should be able to enjoy affordable broadband, TV, mobile and calls without problems or frustration.

[Truthy]

I have done this. They have registered yet another complaint. If it’s not sorted this week I’m off to another provider. 

[Truthy]

Thank you. It’s not just us then. All I know is I am so fed up with hours and hours of wasted time sorting it out to get the same again the next day. Huge complaint logged yesterday.  I suggest you do the same. 

[nambuso-TT]

Hi there @Swagman3 I am very sorry to hear that you are having issues with your services. Kindly start a new thread and we will take it from there. Thanks

[Swagman3]

I'm the same my wife works from home and broadband is stop start, I myself as been with talk talk for years at least fifteen and I'm fed up with them,  just charged contract for a more reliable service but still stop start.

[fr8ys]

Unfortunately as this is Full Fibre, staff here do not have access to the systems.

You will need to phone the Full Fibre team on 03451 720074 [Monday to Saturday].

In the meantime, if you haven't already tried this, turn both the ONT and Eero off for 30 minutes, which will establish a new connection. It may or may not work.

From the look of the ONT box lights, it appears the fault is with the line coming into the property.

Are you with OpenReach or City Fibre? If the latter ask them to double check your profile is correct as I understand the set up is different to that of OpenReach.

Hope this helps and good luck in resolving this.