Router lights solid orange

[HQuinn18-28-12]

Hi my router has been showing a solid orange light since last night. We've turned it on and off again, pressed the reset button a few times and have turned it off overnight but still a solid orange light. Is there a problem with the connection in my area, Inverness, or do I need a new router? 

[kanya-TT]

Hey there, @HQuinn18-28-12. We'd like to apologize for not having internet for a whole week and understand your frustration. Please reach out to our Fullfibre Technical support teams on the details below. You can either go online to their chat team or call their helpline. 

customers helpline: 0345 172 0074 Mon - Fri: 9am - 6Fibre pm Sat-Sun: 9am - 5:30pm https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre The team are available between 9am and 6pm Monday to Friday and 9am to 5:30pm on weekends

Kanya

[Gliwmaeden2]

@HQuinn18-28-12, if Openreach is still working on it, there's no point thinking about changing suppliers as most will also be affected.

So far no change on the service status dashboard (broadband):

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

[HQuinn18-28-12]

Hello. My Internet is still not working and it's now been a week. Do you know when this will be fixed now because I am really considering changing suppliers? 

[HQuinn18-28-12]

Ok thank you for letting me know

[amahle-TT]

We have no specific time frame at the moment, but our engineers are working on it.

[HQuinn18-28-12]

So do you know when it will be resolved 

[amahle-TT]

Thank you for confirming, there is an update that just came and following the recent severe weather in Scotland caused by Storm Floris, the Openreach network has been significantly affected. This includes damage to overhead cables and power-related issues that are impacting service delivery. Openreach has therefore declaring MBORC (Matters Beyond Our Reasonable Control) for repair activities for WLR, LLU, FTTC, SOGEA and SOTAP in the Highlands and Islands areas, with effect from 23:59 on Monday, 4 August 2025.

We'd like to apologize for any inconvenience caused during this time and assure you that our teams are monitoring the situation and closely working with Openreach to ensure services are restored back to pre-storm levels. 

For further updates kindly use this link Service Status | TalkTalk Help & Support

[HQuinn18-28-12]

Hello. I'm back home now so can you check our connection please.

[amahle-TT]

Alright, bye for now!

[HQuinn18-28-12]

Ok. I'll be back around half 3

[amahle-TT]

Please do let me know when you are back so we can be able to run checks and get to the bottom of this, thanks.

[HQuinn18-28-12]

I am leaving for work now though

[HQuinn18-28-12]

Yes i am messaging from home

[amahle-TT]

Hi there @HQuinn18-28-12, thank you for reaching out. Please confirm if you are messaging us from home so I can look into this for you.