Digital Voice and eero

[Teach13]

Under my new fibre package Talktalk sent me an eero today to replace my existing router. I have set it up and now see that there is no connection for my landline (digital voice). Do I need an adapter? 

Thank you

[Debbie-TalkTalk]

Hi @Teach13 

Apologies, would you like me to take a look at this for you?

[Teach13]

Yes thank you. The blue light for the phone flashes on and off. I have received phone calls on the landline but cannot phone out. Not too worried about this I only use my mobile to phone out. 

[Debbie-TalkTalk]

Hi @Teach13 

Have you received the digital voice adapter?

[Cervelo2000]

Profile updated

[Gliwmaeden2]

@Cervelo2000, the error may be that you have not picked a label to help the message reach the right department. See below the message area in your new topic to select a label. 

Posting on another customer's thread really confuses the issue.

@Chris-TalkTalk appears to be  replying to the OP, @Teach13.

[Chris-TalkTalk]

OK thanks, so what exactly is the issue?

Chris

[Cervelo2000]

Ok, thanks, Chris

[Chris-TalkTalk]

OK, could you update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Cervelo2000]

As a newcomer to the forum I’m not familiar with it. I was trying to reply via myiPhon e so that might have been the problem. But as you appeared to have solved Teach 13’s problem I thought this might be the easiest way to sort it.

[Cervelo2000]

Yes

[Chris-TalkTalk]

So you're clicking on the blue 'start a topic' button, entering something in the subject field and in the body, then clicking the blue post button?

Chris

[Cervelo2000]

I have tried to post as you suggested but getting a message which reads: “Correct the highlighted errors and try again” so pressing thePost button does not work. Any suggestions?

There are no highlighted errors!

[Chris-TalkTalk]

Hi Cervelo2000,

If you need assistance can you please start your own thread/topic in the appropriate support section - Help with your service - TalkTalk Help & Support

Thanks

Chris

[Cervelo2000]

I have just discovered the same problem. A new eero but nowhere to plug in my phone line. If any TalkTalk staff monitor this can they make contact with me please 

[Chris-TalkTalk]

Hi Teach13.

I've ordered the digital voice adapter, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris

[Teach13]

Profile updated.

No, I did not receive a digital voice adapter.

Thank you

[Michelle-TalkTalk]

Hello,

Thanks for confirming. Did you not also receive a digital voice adapter? (DVA)

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Teach13]

Fibre 150 and Voice Package

I have another problem...my laptop picks up WiFi no problem but my iPhone says I am connected without internet.

Thanks for your help.

[Michelle-TalkTalk]

Good morning,

What FTTP package did you sign up for please?

Thanks

Michelle

[Teach13]

Oh great, I am on City Fibre...thank ypu for your response