Dlm reset?

[Magicukgs]

I’ve read and don’t think it’s possible but I had a new fuse board fitted and the electrician was stopping power and turning back on so loads of stop and staring of the connecting. Use to get 61ish and now down to 50. Not a major issue. Line has been up for 9 days and 22hours. SNR still at 6. Anything I can do or is it a case of waiting only.  Had 60 for years but that was at 3SNR. 

[siphosethu-TT]

Thank you, please bare with me while I run some test on my end.

[Magicukgs]

Openreach hg612b modem with eero wifi. 

[nambuso-TT]

Thank you for confirming, we now need to capture the make and model of your router. This can be found on the back or underneath your router. Can you provide me with this please?

[Magicukgs]

Yes have mobile 

[nambuso-TT]

Will you and anyone who lives with you be able to contact emergency services while your service remain impacted.

[Magicukgs]

No no issues with any of them. 

[nambuso-TT]

Thank you for confirming, I'm just going to run through some questions with you as part of the line tests that I am conducting, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

[Magicukgs]

Yes

[nambuso-TT]

Just to confirm, Are you currently at home, where the TalkTalk service is installed?

[nambuso-TT]

@Magicukgs please allow us time to look into this. I will run few tests on my end to determine how this can be improved. Thanks

[Magicukgs]

No speeds are fine but my dlm snr has gone to 6 which has reduced my sync Is there anything that can be done or just a case of waiting. 

[nambuso-TT]

Thanks so are you experiencing slow speeds when using your internet?

[Magicukgs]

 

[nambuso-TT]

Hi there Magicukgs. Please run a speed test and let me know what speeds you are getting.

[Magicukgs]