Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

[BGhome]

Suggestions for poor download speed, pictures slow. BBC I player buffers so much becomes unwatchable

[Divsec]

Nice one Phili, thanks

[Philile-TT]

@BGhome a non-appointed engineer has been booked this morning, engineer will visit the local exchange within 48-72 hours. 

[Divsec]

Hi @BGhome glad things are happening, keep an eye out for the message but hopefully one of the team here will also pick up your post.

[BGhome]

Have now managed to connect to Talk talk site, router reset has not improved situation,  contract guaranteed speed is 18mb/s, actual is 2mb/s this morning. after connection test says there is a problem!! And investigating - meant to get an SMS text in 2hours, so wait and see, thanks for yuor help

[BGhome]

Router is TalkTalk Sagemcom, connected wirelessly. Speed has been deteriorating over the last couple of months, average speed is meant to be 37 Mb/s and minimum 0f 2.5, the latter is unacceptable performance wise. Landline is fine and reboot of router doesn't improve but havn't tried 30minute, so will try that, though again I had no internet half an hour ago as Monday morning but back now @2am!

[Divsec]

Hi @BGhome firstly your post has been escalated and you should hear tomorrow.

In the meantime could I ask which router you have, what speeds you normally, are you connecting wired or wirelessly and what your contract states as your expected minimum? Sorry for the list but the info does help.

Finally if you have a landline how does that sound, and finally finally, have you tried a 30 minute reboot of the router.

Good luck.